Terms and Conditions

                                              CANCELLATION POLICY

Our cancellation policy requires clients to cancel their appointments at least 24 hours before the scheduled start time. If a cancellation occurs less than 24 hours before the appointment, the client will be responsible for the full cost of the appointment. Prepayment of the treatment may be requested for clients who repeatedly reschedule or cancel at short notice and will not be refunded if less than 24hr notice is given. If a deposit is requested, the booking will not be secured until payment has been received. For bookings made within 24 hours of the appointment start time, the same cancellation terms apply. We will provide payment instructions via email, and prompt payment is expected. In the event of non-payment, outstanding balances may be transferred to a debt collection agency to facilitate the recovery of owed amounts.

The time stated for the appointment is the treatment time. An additional 15 minutes is allocated for consultations, forms, undressing and re-dressing and taking payment. An additional 30 minutes is allocated for the above tasks for new clients. 

If the client is late for their appointment the appointment will not be extended and will end at the appointed time. The standard relevant appointment charge will apply.

During the appointment underwear as a minimum, should be worn at all times. Failure to comply with this policy will stop the massage immediately. A full charge will be due for the appointment.

This information is requested from the customer by law to comply with insurance and governing body regulations, failure to provide the details will mean no treatment is possible. A full charge will be due for the appointment.

All client information will be kept strictly private and confidential in accordance with the principles and guidelines of UK GDPR.